Our commitment

Bajli Responsible Gaming — Keep the fun, avoid the harm

Gaming is entertainment, not addiction. Responsible gaming on Bajli isn't an added feature — it's core to who we are. Your wellbeing always comes first.

Bajli Is Always Here for You
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Responsible Gaming Tools
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hours of support
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Self-Exclusion in Seconds
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years of safe gaming
What is responsible gaming?

When gaming becomes a problem

Online gaming and betting have become a popular form of entertainment for many people in Bangladesh. Placing a bet on a cricket match, spending some time at a Live Casino — these can be genuinely enjoyable experiences. But like any form of entertainment, gaming has its limits. Once those limits are crossed, the fun fades and harm begins.

Responsible gaming isn't just about playing less. It's about playing mindfully — knowing your budget, respecting time limits, and being able to recognize when gaming shifts from entertainment to a burden. Bajli sees this awareness as an essential part of the platform.

Why does Bajli care about responsible gaming?

The reason is simple — we want our users to enjoy Bajli in a healthy, sustainable way for the long term. Someone who suffers financial or emotional harm because of gaming no longer finds it enjoyable, and that's not good for anyone — including us. Responsible gaming is not just an ethical obligation; it's a core part of Bajli's business philosophy.

Bajli's responsible gaming tools are completely free, take effect immediately, and involve no complicated steps. You can activate them at any time from your account settings.

Build Healthy Gaming Habits

The best approach to responsible gaming is building good habits from the start. When you join Bajli, you can set your weekly budget right away — and once you reach that limit, the system will automatically stop you.

Remember — winning at gaming is never guaranteed, but enjoying it always can be. Stop chasing losses with bigger bets; that is the single most important rule of responsible gaming.

Bajli's Commitment

Age Verification Is Mandatory
An account cannot be activated at registration without proof of age of 18 or above.
Self-Exclusion Always Available
You can take a break from your account instantly, whenever you need to.
Freedom to Set Your Own Limits
Set your own limits — deposits, losses, or session length — whatever works for you.
Behavior Monitoring System
If unusual gaming patterns are detected, Bajli will proactively alert you.
Never Marketing to Minors
No Bajli advertisement or content is directed at anyone under 18.
Our commitment to 24/7 support
Reach out to support at any time and receive assistance in Bangla.

Recognize the Warning Signs

If you notice these signs, pause and ask yourself — is this still just entertainment?

1
Chasing lost moneyPlacing bigger bets after a loss to "win it back" is called chasing losses — and it's one of the earliest signs of addiction.
2
Exceeding planned limitsYou keep thinking "just a little more," but you're repeatedly going over your budget or time limits.
3
Betting with money set aside for essential expensesUsing money meant for household expenses, education, or debt repayment on gaming is a serious warning sign.
4
Playing in secret from family or workHiding your gaming from loved ones or lying about it suggests that, on some level, you already know there's a problem.
5
Feeling restless when not playingFeeling irritable, restless, or uneasy when not gaming is a sign of psychological dependence.
6
Skipping sleep or meals to playGaming through the night or skipping meals to keep playing — when everyday life starts to suffer, that's a serious red flag.
What should you do if you notice these signs?

Stop gaming immediately and contact Bajli Support. We don't judge — we just help.


Bajli's Responsible Gaming Tools

Our tools to keep you in control

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, the system will not accept further deposits.

Loss Limit

Set a maximum amount you're willing to lose within a given period. Once you hit that limit, betting will be stopped automatically.

Session Time Limit

Decide in advance how long you'll play in a single session. When that time is up, Bajli will remind you or end the session automatically.

Take a Break (Cool-Off)

Take a break from gaming for anywhere between 24 hours and 6 weeks. Your account will be locked for the duration.

Self-Exclusion

Take a long-term break lasting anywhere from 6 months to 5 years. You will not be able to open an account while the exclusion is active.

Reality Check

At regular intervals, you'll receive on-screen reminders showing how long you've been playing and how much you've spent.

How do I activate these tools?

1
Log in to your account

Log in to your Bajli account using your mobile number and password.

2
Profile → Security Settings

Click the profile icon in the top right, then go to "Responsible Gaming".

3
Choose Your Tools

Deposit limit, loss limit, self-exclusion — choose what you need and enter your value.

4
Confirm — takes effect immediately

Changes will take effect immediately once you press "Save".

Important: Lowering limits vs. raising them

Decreasing a limit takes effect immediately. However, increasing a limit or lifting a self-exclusion requires a 7-day waiting period — this cooling-off time is designed to prevent impulsive decisions made in the heat of the moment.

Need help?

If you can't manage it on your own, contact Bajli support — they can help set up limits or self-exclusion on your behalf.


Check Yourself

The questions below will give you a clearer picture of your gaming habits

Answer honestly — this is just for you
Answer based on the past month. Check all statements that apply to you.
✓ You are currently in a safe position
Only one sign or none at all is present. Stay mindful and make use of Bajli's limit-setting tools.
⚠ Caution — You may need support
Two or more signs are present. Take a break now and contact Bajli support. Self-exclusion may be a good step forward.

Information for Family & Friends

Sometimes the person struggling isn't able to recognize the problem themselves, or may not want to admit it. As someone close to them, you may be the first to sense that something isn't right.

Some Advice for Loved Ones

  • Raise your concerns calmly, without judgment or accusatory language.
  • Bring up specific incidents — for example: "You were up all night playing yesterday, and I was really worried."
  • You're also welcome to reach out to Bajli support on behalf of a family member — seeking help for a loved one is completely normal.
  • Remember — this isn't a character flaw, it's a problem that can be solved.

Can Bajli close an account at a family member's request?

We do not have a policy of closing accounts based solely on third-party requests, as this is a matter of the account holder's privacy. However, Bajli's support team can offer detailed guidance on how to help that person take action themselves.

The golden rules of healthy gaming

Play for funSee gaming as entertainment, not a source of income.
Set Your Budget FirstDecide upfront how much you're willing to lose — then stick to it.
Not while drinking or fatiguedDon't place bets when your judgment is impaired.
Take Regular BreaksAfter about an hour of play, step away — take a short walk and drink some water.
Gaming isn't your only hobbyWatch cricket, hang out with friends, spend time with family.
Quit While You're AheadWanting to win even more after a big win is also a warning sign worth taking seriously.

FAQ

Frequently asked questions about responsible gaming and support

Bajli's support team is available seven days a week, 24 hours a day. You can reach us through three channels for responsible gaming assistance. First, log in to your account and use the live chat option to speak with someone directly — this is the fastest method and you'll typically get a response within minutes. Second, you can email us at [email protected] and receive a detailed reply within 48 hours. Third, for self-exclusion or urgent assistance, live chat is the best option, as our team can update your settings on your behalf right away. You can communicate in Bangla across all channels.

Bajli is built primarily for users in Bangladesh, so Bangla is the default and primary language of the platform. All parts of the interface — game instructions, payment guides, and notifications — are displayed in Bangla. Switching to another language is currently limited. Some sections may contain English text, such as certain game providers whose interfaces are in English because they are managed by third parties. All of Bajli's own pages and support are fully in Bangla. If you experience any language-related issues, contact support and we'll be happy to help.

Play Responsibly, Enjoy the Experience

Gaming on Bajli means safe entertainment. Play within your limits — it doesn't take away the fun, it adds to it.

Responsible Gaming
Safe Platform
Age Verification
24/7 Bangla Support
Fully in Bangla
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